Refund Policy

NeuroHustle Refund & Cancellation Policy

At NeuroHustle, we value your trust and want to ensure you feel confident when purchasing our digital products. Since our products are delivered electronically and accessible instantly after purchase, we have specific guidelines regarding refunds, exchanges, and cancellations.

1. General Policy

  • All sales of digital products (eBooks, guides, templates, or similar) are considered final once the product has been downloaded or accessed.

  • However, we understand that situations may arise where a refund or exchange is appropriate.

2. Refund Eligibility

You may request a refund under the following circumstances:

  1. Duplicate Purchase – If you accidentally purchase the same product more than once, we will issue a full refund for the duplicate order.

  2. Technical Issues – If you encounter problems accessing or downloading the product, and we are unable to resolve the issue, you may be eligible for a full refund.

  3. Incorrect Product Delivered – If you receive a product different from what you ordered, we will either provide the correct product or issue a refund.

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • You change your mind after purchasing.

  • You fail to download or access the product due to issues unrelated to NeuroHustle (e.g., lack of device storage, incompatible software).

  • The product has already been accessed, downloaded, or used extensively before the refund request.

Example: If you download an eBook, read it, and then request a refund because you no longer want it, the request will not be approved.

4. Exchanges

  • Exchanges may be offered only if you receive the wrong product.

  • In such cases, we will provide the correct digital file at no extra cost.

5. Cancellations

  • Orders may only be canceled before the product is downloaded or accessed.

  • Once the digital product has been delivered to your account/email, the order cannot be canceled.

6. Refund Process

  • To request a refund, please contact our support team at nikolabaros85@gmail.com with:

    • Your order number

    • The product name

    • A brief explanation of the issue

  • Refund requests must be made within 7 days of purchase.

  • Approved refunds will be processed back to your original payment method within 5–10 business days, depending on your bank or payment provider.

7. Special Considerations

  • If you purchased through a third-party platform (e.g., Shopify, PayPal, Stripe), their processing times and policies may also apply.

  • NeuroHustle reserves the right to refuse refund requests that show signs of abuse or fraudulent activity.